Refund Process

In some cases, payments need to be refunded when making a purchase on Bittylicious. If this is the case, the seller will inform you of this and the reason for it via the trade page. To do this we require details from the buyer as part of our anti money laundering obligations to ensure that funds are being returned to the correct place, as we cannot simply assume that any sort code and account number provided are the correct ones without proof. As such one of the following, or combinations, is required:

• A debit card photo - This needs to be a clear photo showing the name, sort code and account number of the account holder. The long number in the middle should be hidden with a piece of paper preferable rather than digitally altering the photo. We need to be able to see the card is intact, so please don't cover the entire top half of the card.
• At least the top part of a recent bank statement showing the name, sort code and account number - We don't need to be able to see transaction history, but we cannot accept screenshots of online banking or statements.

Email these documents to support@bittylicious.com or create a helpdesk ticket.

Please also ensure you quote the trade reference to enable us to find the trade quickly, and type the sort code and account number into the message as a check against typos.

Cards not showing the required details

Some debit cards, NatWest related ones mainly, do not show the account number on the card itself. In these cases, and if you cannot provide a bank statement, we need a photo of the debit card as above, and additionally one of:

• A photo of a blank cheque matching the sort code, name and account number.
• A bank payslip from your branch showing the same details.

Other options

Regardless of what is or is not available, we can never accept screenshots of online banking for any part of the process.

In some cases the broker is able to refund the funds directly from their bank account so this may be an option, however it is by no means a guarantee as only a handful of banks allow it. The broker will let you know if this is an option, and if not it would have to be one of the previous options.