Broker FAQ
Trade times
Please aim to complete trades within 15 minutes of them being marked as paid. Some payment methods can longer than this to complete but please aim to make your first check within 15 minutes of it being marked as paid.
Cancelling disputed trades
You can send a support message to the administrator to cancel a trade when one of the following criteria are fulfilled:
- It is the buyer's first trade and they have made no or minimal communication within 24 hours of the trade entering dispute.
- It is the buyer's second (or more) trade and they have made no or minimal communication within 48 hours of the trade commencing.
User communications
Brokers should not contact buyers unless it is directly relating to the specific trade you are performing with them. Brokers can discuss payment issues, Bitcoin transaction queries etc., but it must directly relate to the trade in question. Especially disallowed activities include:
- Recommending yourself on any other trading site.
- Requesting the user perform future trades only with you.
- Any sort of advertising.
Broker communications
Brokers should only contact others brokers if you have an important reason to do so or you have a previous relationship where both parties have given permission to contact each other. Please do not send bulk emails to a number of sellers. Especially disallowed activities include canvassing brokers to agree a fixed price.
Tweaks
If you have been given any tweaks to use with the site, do not give them out to buyers unless it will help in specific instances. These should not be made public, and should not be given out to all buyers you deal with. A suitable example for tweak usage is if the buyer paid you but needs to change the Bitcoin address used; using the tweak to choose you as their next seller is fine in this instance as it affects this trade specificially.
Most importantly
Any questions, especially those which touch on the issues above, please ask the administrator.