Accepted forms of ID

Context

In order to comply with Know Your Customer best practices, we require ID when a certain level of trades have been processed. Additionally, your spending limits are increased significantly when ID is validated.

There are two types of ID validation that can be performed:

• ID validation by Bittylicious.
• ID validation by our payment partner.

If you want to make credit/debit card purchases, the latter is essential. If you will never have the need to do credit/debit card purchases (e.g. bank transfers are fine) then ID validation by Bittylicious will suffice, is quicker and also a little more flexible. Please see the #I do not care about credit card payments section below.

Proof of name

Acceptable

All ID must have not expired at the time of upload and they must not be black and white scans.

• Passport (full photo page).
• Full driving license (photocard, front and back).
• National ID card (photocard, front and back).

Semi-acceptable

These documents are only accepted for bank transfers (and equivalents) and a limited choice of card payment providers.

• Provisional driving license (photocard, front and back). You must still be over 18 to use most card payment providers.

Not acceptable

• Student/NUS card
• Locally issued cards, e.g. local authority bus pass with photo
• Handwritten documents

Notices

• Residential permits are not usually sufficient, and are always rejected for people born outside of the EEA (e.g. Russia) and living in Europe.

Proof of address

Acceptable

All proofs of address must have an issue date within the last three months. These can be digital versions, i.e. downloaded from your account with the appropriate provider. These are usually acceptable for all payment methods, including card payments.

• Fixed phone line bill.
• Council tax bill.
• TV license.
• TV provider bill (e.g. Sky, BT).
• Internet services bill (e.g. broadband).
• Utility bill (e.g. gas, electricity).
• Mortgage statement.
• Accommodation rental bill, including
  • Rent statements from your landlord.
  • Rent statements from student accommodation.

Semi-acceptable

These documents are only accepted for bank transfers (and equivalents) and a limited choice of card payment providers.

• Mobile phone bill.
• Bank statement.
• Credit card statement.

Not acceptable

• Any ID you have used as the Proof of name.
• Driving license.
• Screenshots of web pages, e.g. screenshots of online banking transactions

If you are not intending on making credit card purchases, please see the #I do not care about credit card payments section below as our own validation is more lenient.

If you have no bills in your name

If you live with parents or a partner and all bills are in their name, please attach the following in one document (e.g. by printing out and taking a picture):

• A brief letter from your parent/partner stating that you live with them, signed by the parent/partner.
• The parent/partner's proof of ID as per the Proof of name section.
• The parent/partner's proof of address, i.e. a suitable, recent bill in their name.

Proof of bank account

This should be a statement, and also issued within the last three months. We need the first page of your statement which should show your account number, sort code (or BIC/SWIFT and IBAN), your name, address and overall account information like balances. You can send either a scan of the first page of your statement, or an online copy of your statement downloaded from your online banking site.

Why so strict?

We have arrangements with payment providers that have strict requirements. These are the requirements that they are legally bound to.

I do not have suitable documents

Please get in touch with us at support@bittylicious.com and let us know what you have. In any case, some form of governmental issued photo ID is a must.

I do not care about credit card payments

If you are not intending on using Bittylicious to make purchases with a credit/debit card, we can be more lenient with the types of ID we accept. Bittylicious ID validation differs from the above when it comes to proof of address validation in the following ways:

• Bank statements are accepted.
• If you have made a bank transfer with us first, documentation is valid if it is less than six (as opposed to three) months old.
• Validation is usually performed more quickly.

Name Changes

If you've changed your name either through marriage or by deed poll then we will need to see a copy of the certificate or document. This needs to be emailed to support@bittylicious.com when you submit the name change request through your profile. For deed poll name changes, we can only accept changes which have been officially enrolled on The Gazette